We are excited to have you as part of our community. You were hired because we believe you have the qualities that we value and that you will join us in providing an environment for people where people can naturally unfold into the best possible version of themself, as well as provide amazing service. You share our commitment to alleviating suffering in the world, and assisting our clients on their journey towards a better life.

IMMERSE Modern Massage is dedicated to distinctive quality and unparalleled customer service in all aspects of our business. As part of the team, you will discover that pursuing our mission and living daily in our dedication is a truly rewarding way to do “work”.

We encourage our staff to maintain personal health routines outside of work. It is essential that we are centered and balanced emotionally and physically and spiritually so that we can be truly present for our clients and capable of maintaining a positive and healthy culture at IMMERSE.

The success of IMMERSE Modern Massage is dependent on our commitment to our clients, clear communication, the quality and integrity of what we offer.  We have to provide excellent service and therapies every day, so that our clients feel that we care, and return to IMMERSE. Our success is guaranteed by creative, productive staff members who are empowered to make suggestions that will enable the company to provide the best possible service. Your job, every job, is essential to fulfilling our mission every day.

This onboarding course has all of the information that you will need to get up to speed at IMMERSE Modern Massage as well as other information that you will find helpful in carrying out your responsibilities.

Welcome, and we look forward to your contribution.


Mason Palmer

Employee Handbook

Please view your employee handbook here.

Acknowledgement & Receipt of Employee Handbook

Click Here To Sign Employee Handbook


The mission of IMMERSE Modern Massage is to promote a more peaceful world by alleviating as much suffering, pain, and discomfort as possible – transforming people into the best version of themselves – body, mind and spirit.



IMMERSE Modern Massage operates under an essential set of core values.
These principles act as a foundation, or bedrock for every decision made within the organization which includes the growth, operation and vision of IMMERSE.
Having a strong set of core values within the organization creates a stronger, smoother sense of unity, trust and wholeness across every facet of business operation which ensures that it’s on the right track to accomplish its goals.
These core values ultimately form the basis for how we hire, fire, and reward within the organization.


Loving Kindness is a warm and friendly attitude that we believe is super important here at IMMERSE.

It’s all about treating people with respect and kindness, and really wanting everyone to be happy and free from any kind of pain or suffering.

We want everyone to have as much joy and happiness in their lives as possible!When we embrace this loving kindness, it brings us together as a team and helps us work in harmony.

It’s amazing how it boosts our productivity and creativity too! And the best part is, it creates a world where everyone feels valued and appreciated.

We genuinely care about each other’s well-being and we’re always there to lend a helping hand.


Humility all about acknowledging your own flaws and using them as a starting point for growth.
In a team setting, this means understanding that you don’t have all the answers and being willing to reach out for help and guidance to gain a better understanding of areas where you can improve.
It also means being open to constructive criticism and feedback from others, so you can enhance your performance in all areas of your life.


Compassion is super important because it helps us understand how we can support others in becoming the best version of themselves.
When we create a safe space where people feel okay asking for help, they know we’ll listen to their worries and treat them with honesty, openness, and kindness.


Integrity is super important at IMMERSE! When we talk about integrity, we mean being honest, fair, and transparent. It’s all about doing the right thing, even when no one is watching. But integrity isn’t just about being a good person; it’s about how we treat each other too.
When we have integrity, we also show respect, take responsibility, and build trust. It’s like a ripple effect – when one person acts with integrity, it inspires others to do the same. Imagine having a team where everyone is reliable, honest, and always tries to do what’s right. It creates a positive and supportive environment where we can all work together towards a common goal.


Growing and always striving to improve ourselves is such an important part of our journey. It makes us wonder about the tasks we tackle and the ways we approach them.
It also reminds us to stay open-minded, welcoming fresh viewpoints, and constantly working on becoming better versions of ourselves, both personally and as a team.

Being accountable is super important for a successful team! It means being honest about our mistakes and areas where we can improve.
If a company doesn’t care about accountability, it’s bound to fail.
Without consequences for poor performance or failure, things can get pretty messy in the long run. It’s not just about individuals being accountable; leaders have a big role to play too.
They need to make sure everyone knows their responsibilities and if they’re meeting expectations before making decisions like hiring, firing, or giving rewards.
It’s all about keeping things fair and making sure everyone is on the same page!
Please watch the video below for a a quick overview of our core values:


Communication Skills and Concierge

At IMMERSE, in order to excel in communication, we always want to do two things:

At the beginning of every initial conversation where a client is reaching out to us, always start the message or call with a thank you.

“{{insert name here}}, thanks for your message/call, I’d be happy to help you with that/answer your question”

If you don’t know their name over the phone, you can ask “IMMERSE Modern Massage, [YOUR NAME]. Who do I have the pleasure of speaking with today?”

then respond with “Hi [FIRST NAME], how can I help you today?”


Our external team motto is “and I hope you find a million reasons to smile today” so be sure to include that when appropriate at the end of your messages.

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Calendar Management

Having good calendar management skills is crucial for staying organized and on top of your tasks. A well-maintained calendar helps therapists stay on top of their appointments and meetings.

By scheduling effectively, you make sure our clients and therapists never miss an important appointment or meeting.

Acuity is the helpful tool that we use to make scheduling and managing our entire company’s calendar a breeze.

With Acuity, you can view our schedules at a glance.

Whether you’re coordinating client meetings, therapist sessions, or other business-related events, Acuity simplifies the process and keeps everything well-organized.


Logging into Acuity


Location: https://acuityscheduling.com/




As a virtual assistant, one of your important tasks is managing client appointments. This involves setting up meetings, phone calls, or video conferences between clients and your organization. You’ll need to communicate with clients to find suitable times, add appointments to the calendar, and ensure all parties are informed about the scheduled meetings. Effective management of client appointments is essential for maintaining positive relationships and ensuring that your clients’ needs are met in a timely manner.


Answering the phone

Answering emails

Answering text messages

Finding Coverage For Therapists

If a therapist is sick or needs coverage for a date they request off, here is exactly how to converse with therapists and clients in order to find a fill in for that time. Watch the video: For virtual assistants working in a therapy practice, managing therapist schedules is a significant responsibility. It involves organizing therapy sessions, allocating appropriate time slots for each therapist, and coordinating with clients to schedule appointments. Ensuring that therapists have a well-structured schedule and managing any changes or cancellations helps the therapy practice run smoothly and allows therapists to focus on providing quality care to their clients.

Hiring/Scheduling Interviews


Coordinating management schedules is an important aspect of virtual assistant work. As a virtual assistant, you may be responsible for organizing meetings and events for upper-level management. This task requires excellent communication skills and the ability to handle multiple schedules simultaneously. Coordinating management schedules effectively ensures that crucial discussions and decisions can take place efficiently, leading to better productivity and organization within the company.


Hiring Pipeline Overview

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Payroll Management


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Massage Insurance SOP

For the purposes of employer insurance, a health savings account(HSA), or FSA, that reimburses massage, invoices are generally the best mode of getting massage reimbursed. Below is a video on how to send an invoice through Acuity for this purpose.


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Weekly Facebook Ad & Therapist Metrics

Networking and Meeting Setups

End of Day Reporting

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We extend our heartfelt gratitude for your completion of the employee training at IMMERSE Modern Massage!

We deeply appreciate your dedication to expanding your knowledge and skills in alignment with our mission and core values.

From the comprehensive plans of care we provide, to exceptional concierge service, assessments, and self-care recommendations. Each module has equipped you with invaluable tools for success.

Your commitment to delivering personalized experiences and expanded education is certain to assist your career growth and our clients’ satisfaction.

We are thrilled to have you as part of our team and eagerly look forward to hearing about your success at IMMERSE Modern Massage.

Thank you once again for your unwavering dedication to your craft and to the people we serve.






Owner, IMMERSE Modern Massage