At IMMERSE Modern Massage, the health and well-being of our clients and staff is our top priority. As we navigate through these challenging times, we want to assure you that we are taking all necessary precautions to provide a safe and comfortable environment for everyone. In light of the ongoing COVID-19 pandemic, we have implemented a comprehensive policy to help protect our community. We kindly request your cooperation and understanding in adhering to the following guidelines.

  1. Prioritizing Health: If you are feeling unwell, displaying any symptoms related to COVID-19, or have recently been in contact with someone who has tested positive for the virus, we kindly ask that you reschedule your appointment. Please prioritize your health and seek appropriate medical attention. We will be more than happy to accommodate you at a later date when you are feeling better.

  2. Flexible Rescheduling: We understand that circumstances can change unexpectedly, especially during these uncertain times. If you need to reschedule your appointment due to COVID-19 related concerns, we will waive any cancellation fees and work with you to find an alternative time that suits your needs.

  3. Face Coverings: Face coverings are now optional at IMMERSE.

  4. Enhanced Sanitation: We have implemented rigorous cleaning and sanitation protocols in line with the guidelines provided by health authorities. All treatment rooms, equipment, and high-touch surfaces will be thoroughly disinfected before and after each client. Hand sanitizers will also be readily available throughout our premises.

  5. Limited Capacity: To maintain physical distancing, we have reduced the number of appointments available each day to ensure ample time for cleaning between clients. We kindly request that you arrive on time for your appointment and avoid bringing additional guests with you, unless necessary.

  6. Payment Options: Whenever possible, we encourage contactless payment methods to minimize physical contact. Please consider using a credit or debit card or mobile payment apps to settle your payment.

We appreciate your understanding and cooperation in following these guidelines during your visit to IMMERSE Modern Massage. These measures are in place to protect the health and well-being of our entire community. By working together, we can ensure a safe and relaxing experience for all. Should you have any questions or concerns regarding our COVID-19 policy, please do not hesitate to contact us. Thank you for your continued support, and we look forward to serving you soon.

Note: This policy is subject to change based on evolving guidelines and recommendations from health authorities. We will continue to monitor the situation closely and update our protocols as necessary.